Toyota — fraud and harassment create by company outlet pioneer toyota and harsh behavior
Bathinda, Bathinda District, Punjab, India
KiKiran4455 on Jan 11, 2019
I had purchased the innova crysta 2.4z in 2016, till date completed millage 20700km. My car goes to regular checkup and service in pioneer toyota bathinda. When my car visited at cover up 10000km technician identify the problem in my car all alloy wheels and told the service manager also. But from that time it was around near two year that my problem was not solve out and just give excuse to me that within one or two days they will clear the problem, after asking that show me at what level my problem solve i came to know that they did not discuss my problem with any of concern authority in toyota, till december 2018 and when i asked about them they told me they are doing work out of legal base, and when i said i will go and complaint about you that entire management had done fraud with me and hurt my sentiments and keeping me in shadow, then within one day they given result that problem occur in my car was due my own fault, i asked them if you rectify it in one day and given result then why so long time you making me visit again and again in your dealership for diagnose the vehicle for problem, if it is customer fault then why it is not convey to me on 10000 km when my car came for service, how come all the alloy wheel get bend if there is any fault by external impact then there should be one alloy get damage or two means one side both front and rear wheel, how all for, then they do not have any answer, even i call many time to customer care in toyota they also not done any needful thing till date, and pioneer toyota bathinda service entire management and higher management is not hearing my complaint and problem and doing any activity on it.
[Jan 12, 2019] Toyota customer support has been notified about the posted complaint.
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