Toyota — Glanza MT G model

Address:

B-301, silver tower thakur complex, kandivali east mumbai

I purchased my CTC car Toyota Glanza in Jan 2020 from Lakozy Toyota Malad, after a brief waiting for nearly 2 months. My Daughter & wife were very excited on choosing the same as our dream car after lot of thought.

Unfortunately pandemic set in and although I was fortunate to attend Office each day of the pandemic being in special service function, we could not go out of Mumbai on long excursions.

We had hardly clocked 3000+ kms and on the fateful day of 18.07.2021 my car got partially submerged in the nearly 34” of water that gushed in my society at @ 2:30 hours when we were sleeping, by the time I reached to remove my car to safter place the water height was more than 24”, and my car along with nearly 20 more got submerged in the deluge.

I immediately got my car towed to Lakozy malad on 19th morning after follow up with Mr Gade Prithviraj (advisor), and informed my Company & insurance agency too. On Saturday 24th he informed me that as the repair expenses are seen at 1 lakh as per company policy it will be towed to their Mira road premises.

So my company organized the visit of Insurance agency at Miraroad workshop. After due inspection I was informed that the estimated repair bill shall be Rs 6.5 lakh with nearly 3+ lakhs to be paid by me, which seemed unreasonable as I know for sure that all components are not to be replaced but those which are damaged beyond use need to be, had this been worked out then we could have gone for need based solution and repair bill would have greatly come down, I would have for sure accepted it. Mr Shaikh Salman Advisor said that as per Toyota company policy my car falls in B – catehory of flooding and common flat charges of repair are 6.5 lakh .

I had personally visited showroom on 02.08.2021and my car was cranked by Toyota Associate after removal of front wheel, and luckily found to be free, and that water had not entered the engine, so a major salvage was avoided, and car could have been easily repaired, after discussion I called my mechanic as Toyota estimate was not reducing beyond 6 lakhs revised on the same day, which is too much for me to bear.

Now my mechanic has only removed water, dried the seats, and found that some electronic control modules are not working (photos are shared with advisor), he is stuck and unable to move ahead so I approached Ms Lakozy Malad to help me out, I am ready to tow my car to your workshop and get the right original accessories of Glanza fitted with only other essential functional parts and ready to bear a cost of 1.5-2 Lakh Rs.

I[censored] approve this sad story can turn to success story, I waited more than half a day for Mr Gade/Mr Vinay’s call, but it hasent come till now. Hope my story does not go from bad to worse. Kindly support, at time of purchase I was promised tall things its time to remind u on the same. I suppose u are a great team and shall support me in this time of crises.