Toyota — I am complaining about my etios car insurance harassment

My car has bumper to bumper insurance. My accident had occur before lock down. Then next day i call in ambala service center but no one came there. My car is on the road for 2 days. Then i call my private crane and parked it in my home parking. After huge harassment approx 2 months later they sent a crane but at the end they refused to give me claim on front mirror, side wings, tyres,, fire fox light, car rubbing, even wasted engine oil also but i have bumper to bumper insurance. I request them alot but they do not agreed they told me that we have to give them all money if we want all this. Why should i have to give them money. They demanded 3500 rs for the car service. After all this harassment still they has not give us my car. Approx 4 months has been done. I think you should take any action against this. If this has type of behave is do with some else no one will bought toyota's car. So please help me. I hope you will do something about my complaint.