[Resolved] Toyota — I am complaining about the misbehavoiur of one of the employee of RAJENDRA TOYOTA

_osama

from Varanasi, Uttar Pradesh

Jul 1, 2022

Address:	The Mall Rd, Cantonment, Varanasi, Uttar Pradesh 221002
Website:	Rajendratoyota.com

I had purchased Toyota Innova Crysta 3 day ago from RAJENDRA TOYOTA NADESAR VARANASI, I visited the showroom yesterday for understanding some features of the car, firstly the employee who was with me for letting me know about the features asked me for 500 rupee for helping me understand the things then drove my car very badly and broke my left side mirror and when I told him that it's broken by you I want my car with repaired mirror instead of apologizing he started shouting and misbehaves with me is this the service of most Valuable Brand like TOYOTA?The goodwill of Toyota will be ruined by this type of employees, I am satisfied with everything and everyone in the showroom I only want you to take action of these type of employees who don't have manners and discipline that how to deal with their customers and I want my mirror to replace or repair it as new.

Thank you
Osama Ansari

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Dec 9, 2022

Complaint marked as Resolved

Toyota customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2022

Toyota Customer Care's response Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Osama has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd