Toyota — Innova crysta tyre premature worn out

Elizabeth12thampy

Address:

Kerala

Hello sir,

I am writing to inform you that my Innova crysta VX model (KL-01 CN 0203) purchased on NOV 2019 has run 23000 KM with the company provided tyre . now i am shocked to found that my three tyre's has an abnormal inner shoulder wear and its completely worn out and thread are also visible.

so far i have done all the alignment check, wheel rotation and balancing at Nippon Toyota service center only ( kottiyam, pathanamthitta and trivandrum service centers). I visited pathanamthitta service center on 17th feb 2021 and met the service manager Mr. Biju and ASM. Rajeev with my grievance. they checked alignment and informed me that there is no problems in the car but my question are not answered -why this is happening? I learnt from the official Toyota Innova crysta complaint forum and other portals like carwale and cardekho that several other customer are also facing the same problem like me. one answer for this problem I got from pathanamthitta service manager is that Innova crysta is not suitable for the curvy roads and should drive with in the speed limit of 40 to 60 kmph and insisted me to purchase new tyres. As an owner of innova crysta i am deeply worried and disappointed to know the fact from some service people that crysta is not suitable for Kerala roads where the states majority roads portions are curvy. if there were no tyres alingment problem i would have got 15000+ more tyre mileage on it.

i blindly believed toyota innova crysta and got cheated by its service center people. i noted that no other competitors of innova crysta like tata hexa and other MPV has this problem and i am really concerned that my car tyre would have busted out and inflicted serious injuries to us if we hadn't noticed it now.

for your reference I am attaching the pictures of the tyre and i need a rectification of the tyre alignment issues and suitable replacement for the worn out tyres
i am looking forward for a positive replay from you .

Thank you
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Toyota customer support has been notified about the posted complaint.

Feb 19, 2021

Updated by Elizabeth12thampy Hello sir,

I am writing to inform you that my Innova crysta VX model (KL-01 CN 0203) purchased on NOV 2019 has run 23000 KM with the company provided tyre . now i am shocked to found that my three tyre's has an abnormal inner shoulder wear and its completely worn out and thread are also visible.

so far i have done all the alignment check, wheel rotation and balancing at Nippon Toyota service center only ( kottiyam, pathanamthitta and trivandrum service centers). I visited pathanamthitta service center on 17th feb 2021 and met the service manager Mr. Biju and ASM. Rajeev with my grievance. they checked alignment and informed me that there is no problems in the car but my question are not answered -why this is happening? I learnt from the official Toyota Innova crysta complaint forum and other portals like carwale and cardekho that several other customer are also facing the same problem like me. one answer for this problem I got from pathanamthitta service manager is that Innova crysta is not suitable for the curvy roads and should drive with in the speed limit of 40 to 60 kmph and insisted me to purchase new tyres. As an owner of innova crysta i am deeply worried and disappointed to know the fact from some service people that crysta is not suitable for Kerala roads where the states majority roads portions are curvy. if there were no tyres alingment problem i would have got 15000+ more tyre mileage on it.

i blindly believed toyota innova crysta and got cheated by its service center people. i noted that no other competitors of innova crysta like tata hexa and other MPV has this problem and i am really concerned that my car tyre would have busted out and inflicted serious injuries to us if we hadn't noticed it now.

for your reference I am attaching the pictures of the tyre and i need a rectification of the tyre alignment issues and suitable replacement for the worn out tyres
i am looking forward for a positive replay from you .

Thank you
[protected]