Toyota — Innova KA-02-MF-1546

Address:

560084

My Innova Vehicle is having a problem where the engine malfunction indicator starts glowing when I travel on long distance, this vehicle is a 2011 model and this problem has been there since I have purchased the vehicle, this fault has been brought to the notice of the service center on a number of occasions, once it was said that the fuel tank has to be cleaned, even after the same the indicator again started to glow, on this occasion the service center got the manifold serviced and stated that the issue has been sorted out. I wish to state that when I was returning to Bangalore on 10th May 2017, the engine malfunction indicator again started to glow, when the said indicator starts to glow the pickup of the vehicle drastically comes down and It becomes very unsafe to drive the vehicle as the speed comes down and this has happened late night on the highway, I was travelling with my family and this has problem has really put a lot of doubt in my mind as to whether the personnel at service center are technically qualified, as they have not been able to rectify the problem, I feel that they are only trying to satisfy the customers by giving false assurance that the problem has been solved, to mention further I was told on the last occasion when the manifold was serviced that they have done a work costing Rs.10, 0000/- free of cost, I think the said statement was not called for, as I am not for any charity from your end, I fail to understand as to how the people can talk like that, they have failed to understand that they have put the lives of the customer at risk by not rectifying the issue. This repeated problem has put a doubt in my mind to dive the said vehicle as I fear that whenever I am travelling there would be a breakdown; I feel that this not a customer of Toyota should go through. I have been totally let down by the company. I have now left the said vehicle at the above mentioned service center and I have my doubts if the issue will be resolved this time also.