Toyota — INsurance Enquiry complaint

I going to complain my headlamp issues...and they told me 3 to 4 days soo drop that week and again going to ask headlight...they are noticed my enquiry as on update...This is worst ever in toyata services...This is the way you satisfied me..Why my enquiry is update in my service profile...If incase i have accident on same side how i can claim my amount
I NEED CLEAR THIS
moile no:[protected]
name :RUBAN