Toyota — issues faced from nandi toyota kp road

 
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62y 5th main 4th phase 7th block, BSK 3rd stage, Bangalore, India
 vishwas18 on Sep 18, 2019
I am writing to you to raise an issue about: cars ka 05 ag 2880 toyota innova crysta.

The issue that i have experienced was: service engineers have not identified the problem with an alternator when reported at an early stage (93, 000kms) - making the alternator to get worsen now and unfortunately the vehicle is still under 3 years warranty however, the kilometers is just crossed above 1 lakh - so it's not covered under warranty now.

It occurred on: 18/09/2019

This meant that i am told to replace the alternator now costing me 30, 000/- which if the service engineers would have identified at 93, 000 kilometers - then this would have covered under warranty.

My question - why was this not identified by nandi toyota kanakapura service engineer whilst reported at 93, 000 kms? Symptom of headlights being dim, was the first one reported by a customer. Bulb was replaced unnecessarily which was a tempo solution and this shows that they have deep dived into the issue to know the actual problem. Customer have clearly informed that there was some noise, and that was considered as a clutch noise. They are manipulating with data to run away of this situation.

Please provide a replacement of alternator - as there was a complete fault of an engineer who had identified.

Even now - when it was serviced at 1, 10, 000 kms - service engineer mentioned that the noise reported is an usual one. Unable to identify the original problem unless customer asks for the engineer to thoroughly investigate.

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Vishwanath g
[protected]

Complaint Status


[Sep 18, 2019] Toyota customer support has been notified about the posted complaint.
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