Toyota — Key missing

Address:

Maharashtra, Baramati

My car is fortuner
Car number is mh43at4242
I had a accident on 16 july 2020. So i call road assistance he hired me a towing truck to baramati service center. I had given key to towing man but 2 day morning call from baramati service center dealer that i didn't get key so give me key for processing for insurance claim then call towing man it say i given the key to watchman but dealer say i check the cammera he didn't given the key. So i call to call center if road assistance i complaint i told about everything and she said you we'll get a call from senior. I get a call and also say all everything she said i call dealer and call u back but she didn't call me. Please solve this problem as soon as possible because i want to claim my insurance.