| Address: | Srinagar, Jammu and Kashmir, 193402 |
Purchased toyota glanza from srinagar outlet in june 2019 and in aug 2019 two tyres showed huge bulge and also one of the turn indicators started making noise. At this time valley was shut down after abrogation of article 370 and srinagar outlet was closed for more than two months. Due to the closure of dealer showroom, was forced to insert tubes in tyres from road side vendor.in oct 2019 i approached srinagar outlet after it resumed its operations for replacement of tyres. The people in the outlet kept delaying my request and finally in dec 2019 they rejected the claim on the grounds of taking help of road side mechanic. They failed to provide the road side assistance or showroom assistance when i needed it and instead expected me to keep my vehicle in the home when i needed it.
Raised a complaint regarding the issue with customer helpline of tkm under no tcm[protected] in dec itself but till date no one from applo tyres or tkm has responded.
After the incident i simply feel that tkm / appolo tyres are the worst companies with dead customer relations team / after sales service.
Regards
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