Toyota — new fortuner 2017

Address:

110092

Respected sir,
I am a toyoyta customer since 2011, i am a proud owner of new toyota fortuner model 2017 reg no. Dl-14cd-2922 and i purchased this new toyota fortuner from uttam toyota, pp. Ganj industrial area, new delhi and the model and clour is phantom browm 4x4 mt on 28/05/2017.
I run it about 1000 kms. On 11/09/2017 i have taken my vehicle for it's first 1000km service to my near by service station on uttam toyota shahibabad up, my vehicle delivered to me in one hour and i requested the service advisior to througly check the vehicle and he replied i have checked it personally and the vhecle is absolutly fit and fine. I have taken the deleivery and went back to my residence. On the next mng i found that the 4x4 locking axle light is flashing on my dash boad console and the 4x4 system is not working and i applied all my mind and way which is written in the service manual but nothing happen and the problem presisits and no solution of the problem is done. So, on 16/09/2017 i have taken my vehicle to uttam toyota service station at shahibabad, u. P again and complaint about the problem they adress my problem but can't diagnose the root cause of the problem and replied me that they are unable to diagnose why such problem is coming and also replied that they don't have the right person to diagnose the problem because there head technichian is on leave and return on monday that is 18/09/2017, so till that date they hold the vehicle and said me to wait for two days. By getting this reply from toyota i returned back to my residence but i am thinking that fortuner is a global vehicle and in delhi ncr uttam is the biggest dealer of toyota and they don't have the technician to diagnose a problem of such a premiun car what a # is this, what to say about such a reliable brand. I think again before buying it again and also recommened others to think on it.

On 18/09/2017, i again contected the service station uttam toyota they have replied me that they have diagnosed the problem and the problem is the 4x4 system is faulty and they are replacing it in gaurantee but they did not have the parts with them it will take seven days to replce the part. I again surprised that first how a 4x4 system of my new vehicle is faulty and why they don't have part with them and they are taking a week to replce it, i am really surprise, what i do for one week. Why this problem comes to my vehicle they don't have any answers. Very poor and poor service o[censored]ttam toyota. You should take action on them for this

I want afavour from you that please personally look after the problem of my vehicle personally and please send the fully trained techinician team from your headquater to diagnose the fault and why this is happen in a very new vehicle? What is the root cause of the fault? And give detail of the diagnosed fault and what type of reparing is done on my vehicle, please alo fully diagnose my new vehicle througly, i want full assurance from toyota that such a reliable vehicle is realyy reliable in future and what is the condition of my vehicle. I always keep my all vehicle as my sons not as a assets or a vehicle i really love my vehicles, all vehicles, it is really heart touching for me that my new son got such a problem it is a heart breaking for me. Also arrange the parts as soon as possible so that i got my son back to my residence as soon as possible, and also take action on uttam toyota for sucha un reliable behaviour they give very poor services to the customers i am really disappointed by them. Please please reply me as soon as possible on a positive note.
Sir from toyota india i just request to send its qualified technichian team to uttam toyota service centre shahibabad uttar pardesh so that they diagnose my vehicle fully technically and give me assurance that my vehicle is absolutly fit and fine. Please take this issue seriously and take up the matter to the higher officials, the service provided by the uttam toyota service centre is not up to the mark and full audit must be done of the technical team o[censored]ttam toyota and please give me details what steps you have taken in this concern. Iwant full update of my complaint. As soon as possible.

Latest update and matter of great concern as i aboce discussed that i have given my new fortuner for rectification of fault on saturday that is 16/09/2017 and today is 23/09/2017 till today my vehicle is lying with the concerned service centre on 22/09/2017 they have diagnosed the actual fault they have taken seven days for diagnosing the fault this shows there inefficiency and unprofessional attitude towards the service providing they take seven days to diagnose a problem what you say about it? Toyota is a global brand is this is a attitude of the global brand towards there customers give me the answer. And for seven days i am without my vehicle and what mental and physical truma i faced during these days i cant explain you who will compensate to me for this i have invested 40 lakhs of rupees in your vehicle and in last what i get a faulty vehicle a irresponsible service provider. Who will compensate my losses, i have to cancel many proffessional meetings due to unavailibility of the vehicle which damageg my income and i lost many high value contarcts, really i am in great loss due to the toyota. I have invested lot of money in your vehicle which you advertised a reliable and global vehicle is this is your vehicle? Answer me. And on the other hand you even not replied my single mail no assurance is given by you what type of attitude is this. I am warning you please look into my matter very seriously and reply my each questions with full detail elese if you did not do this i am going to media and publish my story in big auto mobile magzines of national and international status, and really tell my story and my experiences to the world about the brand name called toyota.
Thanking you
Madhur goel
A-7 ashoka niketan,
Nw delhi
[protected]
Dl-14cd-2922