Toyota — No response on the complaint

Address:	Nagpur, Maharashtra, 440001
Website:	COSMIC GRACE

Sir,

I have bought innova crysta, top end model - desiel automatic, for a whopping price of aprox rs.25 lakhs, just because i am a innova fan and have 3-4 innova's in our company.

But i am very disappointed while riding the innova crysta, it is so bumpy that you feel like travelling in a tempo. this is been brought to notice of your service managers also when sent for servicing but no action has been taken or any comment has been received.

I have stopped using the car because of the same reason of very uncomfortable ride. i would like to know whether the bad suspension is a manufacturing defect in the model or it can be rectified if there is something wrong in the suspension, i can send the car to your service station if any responsible person is going to attend.

There was also a gps problem, the gps chip was not installed in my car and was kept in the plastic box in the dash board and when i sent the vehicle to get it installed they 1st said that this gps chip is changed by other chip by someone in your company and they will look into it, after sending the car 2-3 times for installation of gps chip now they say that i have to pay rs. 12, 000.00 as the old one supplied to me as a corrupt chip.


If toyota motors and grace motors do justify this malpractice i would be more than pleased to pay rs. 12, 000.00 and hence fore will never dream of, nor recommend anyone buying toyota products.

More than my concern about the gps chip is the awful suspension of the car which is evident that i have purchased the car 9 months back and the car has hardly done 6000 kms up till now, whereas this car was bought by me for travelling outside nagpur to my sites, after the suspension problem, i have stopped using the car and started travelling in my old innova for all my outstation work, hope to get an explanation for the same.


Mr. s. p. singh
[protected]