Toyota — No rights to choose a dealer of my choice

Address:

Kannur, Kerala, 670101

I have booked a new Innova Crysta from Amana Toyota dealership in Kannur-Kerala state on 19th October 2016 by paying an initial booking amount of Rs.2Lakhs.

The sales executive said he will provide the delivery date soon. And the next day he called me up and said that there was 1 car available which had been previously booked by another customer and since that customer haven't paid the initial amount of the car, he could allot that car to me provided all my loan formalities are completed .I applied for loan through Toyota Financial Services on Friday 21st October and by Saturday 1:00pm I got confirmation about the approval of loan. Now I called up the dealership asking to deliver my car as I have fulfilled all the formalities, but then they replied that the car which they intended to deliver to me was already been delivered to that "previous" customer whom they referred earlier And they would inform me by Monday (24th October 2016) the status of delivery for my car.

Upon calling the dealership on Monday, they said that there was no car available and it might take a month until my car arrives. I really did not expect this from such a prestigious brand like Toyota! I was very upset and felt cheated by the dealership who promised immediate delivery of my car once I fulfil their formalities and hence I decided to head towards other Toyota dealer in Kerala, that is Nippon Toyota. When I called them up they refused to accept my booking as I didn't belong to their "Territory". I tried calling up a few other dealerships in my neighbouring state Karnataka (United Toyota, Nandi Toyota) - All of them replied the same that they cannot sell cars to the customers who doesn't belong to their "Territory".

WHY CANT A CUSTOMER LIKE ME HAVE THE RIGHT TO CHOOSE A DEALER OF MY CHOICE? I'M NOT AT ALL HAPPY WITH THE DEALER IN MY "TERRITORY" BECAUSE OF THE REASONS I MENTIONED ABOVE.I HAVE TOTALLY LOST TRUST IN THEM! BUT STILL I'M FORCED TO CHOOSE THAT DEALER ITSELF TO BUY THE CAR OF MY DREAMS!

The dealers are enjoying the monopoly given to them and taking customers like me for granted!

I chose to go with Toyota for 2 main reasons: (1) Customer Service Quality & (2) Reliability.
Sadly the reason no.1 is not there anymore.

I sincerely request Toyota Kirloskar Motors to help me out by allowing me to get the car delivered from a dealership of my choice. A dealership that is trustworthy.