Toyota — poor quality service and further damaging the vehicle

Address:

Mumbai City, Maharashtra, 400088

Very disappointed with the service provided with wasan toyota, as the vehicle came back with same complains and added new complains to it.

First service, they misplaced the service book, not cleared the break issue. Second service, the vehicle came back with remote key not working, third service, it came back with reverse camera broken and still persist with breaking issue. On top of this given an estimate of rs. 80, 000/- suddenly, vehicle might have hardly drove for 2000 km from the last service. I paid for the remote control system for more than 8, 000/- and the same i have got it done with 2000/- from local person. I trusted the so called authorised service centre, but loosing the trust, time and money for poor quality work and further damaging the vehicle.

Third time i lost my patience and called top level management of wasan toyota, but even he couldn’t help to make the situation better. He is looking for the volume of business and no wonder it is drifted to the bottom layers too by giving shocking estimates and damaging the car further. Finally they have given me a new fortuner’s user manual instead of service book to add to the over all sarcasm. Wish no other customer will have such experience from toyota.
Thinking of sharing my experience and the quality of work with wasan toyota in all social media in details. Will not forget to tag your medias too.. It can a noice among all your customer but it will become voice with such people gather together.