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Toyota — Poor service and rude behaviour

Sir/Madam, I have purchased a car etios liva from the above mentioned dealer. His customer relation is very poor. 3 months back I visited their showroom for change of M.oil and some repairs of my car, but they asked me to visit in next month as the M.oil is not available with them. When I requested to repair my car as it is fully insured they again asked me to visit after 15 days as the parts are not available with them and have ordered for the same. The are always asking me to visit again and again there but nothing has been done till date. Last time I had a discussion with their General Manager who informed that they are having some issue with the State Sales Tax Department and asked me to visit in the first week of September. When I again visited they again said the parts (bumper) are still not available. Sir my car is running overdue of its M.oil change is gives shabby look with cracked bumpers. I have visited the showroom 15 times which cost fuel charge and my man-day charge more(Labor )than Rs.35000/-. It is requested to kindly direct the concerned to resolve my issue and compensate my loss of time and money. The staff posted there other than mechanics uses unparliamentary language and behaves rudely with customers . Regards, Tariq Ahmad Dar owner Car bearing No JK05G 8750 Contact No [protected], [protected] [protected]@gmail.com
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Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2022
Toyota Customer Care's response
Namaste!!

Greetings from Toyota India .

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.

We understand that our valued customer Mr. Tariq has approached you with his/her grievance and we take note of the same.

We have forwarded the concern with the Dealer and our dealer will get in touch with the customer to resolve the query.

We thank you for informing this issue to us and we assure our best efforts to resolve grievances of our customers.

Best regards,
Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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