Toyota — Poor service quality and hampering the claim of stereo which exists under warranty period

Address:

AMANA TOYOTA,KOLATHARA P,O CHERUVANNUR, KOZHIKODE,KERALA - 673655

I own an etios liva 2019 model (vxd variant, diesel). Within 20000 km the Bluetooth connectivity of the stereo was affected by some connection troubles, even though the video of the damage was submitted as proof, the warranty was declined by the authorities.
Subsequently, The car was also having a mileage dearth. The average mileage of my car was 13 km approx so the vehicle was taken for its service at 30000 km and asked to check the fuel efficiency of the vehicle. Later the service executive named Abhishek just informed me that they have checked the parameters of mileage and it is absolutely fine. Due to the immense shortage of mileage, I was forced to check the vehicle again, so I gave the car to a private mechanic and in his observation, it was found that the air filter and diesel filter were not replaced even though their condition was exacerbated (kindly see the attachments for reference). Subsequently, it was also found that the break of the rear left wheel was jammed. And it was clear that these are the key reason for milage shortage. and about 3000 rupees were charged for that by the local workshop. The complaint that I brought up about the mileage was ignored by the service executive and I am not happy with the way executives behaved toward me. And if I am not getting a favourable replay from Toyota I will approach The consumer court for further trials.

Vehicle Number: KL65N7194
Owner Name: Alvin Thomas
EMAIL: [protected]@gmail.com