Toyota — Poor Service Quality.

I, Allen Fernandes am the owner of a Toyota Innova 2018 (MH48BH2526) who lives in Vasai India 401202.
I have been running from pillar to post to get a right contact detail of Toyota India. It's so surprising that even the call centre[protected] refused to give me the email ID of Toyota management.
I would like to know when did Toyota changed its 80/20 rule to 20/80 rule?
Also, in the Vasai - India workshop there are many signage explaining QUALITY. But, it's sad to say that the middle seat hinges part is NOT available. What if the springs or other parts in that assembly gets damaged while driving? Will Toyota bear the additional cost?

Even after spking to Mr Nash Rodrigues he too is refusing to replace the part under warranty saying it’s a unique case. If it’s so, he is proving it that it’s a defect and has to be replaced under warranty.

If you could address my concerns, it would be great or if you could forward his mail to the concerned office in India with a copy to self.

Thanks and hoping for a positive response.

Allen Fernandes
Allan.[protected]@hitmail.com