[Resolved]  Toyota — Problem: - Manufacturing defect (Engine Oil Consumption)

Address:

A9 Rohan Mithila Lower, Pune

This Problem was detected on 20th Nov 2022 when car went for servicing to Pune service center (Address and other details provided above). Total km of car was km 28912/-
Even after manufacturing defect was has been detected, I paid for servicing of car (Payment receipt and invoice given below)
I have been informed by service center that consumption of oil is high which should not happen, they asked me to monitor it.
Same problem repeated at 34910 KM in month of May 2022 which I informed service center. Car was submitted to Pune service center in month of May 2022. I have been informed by service center that they have raised this issue to manufacture. They keep my car for 4-5 days but unfortunately, nothing has been done. They just refill engine oil and returned car to me. They asked me to monitor again about engine oil consumption.
I send my car to Pune service center for regular checkup and servicing in month of which is due on every 10000 Km. I asked them to check for Oil consumption and they informed consumption is high

I requested them to replace Engine of my car as this issue is occurring again and again but neither service center nor manufacturer is ready for it. I requested them many times over email, phone I raised this issue to Toyota customer case as well through my Toyota application but unfortunately no positive response.

Currently car is in Pune service center and they are forcing me to approve for open engine of my car and to check what is problem which I can’t approve until I get assurance that my Engine or car will be replace by manufacturer.

I have purchased extended 2-year warrant for my car for which I have paid INR 21324/- extra to company. My car is under warranty till Aug 2025. If manufacturer is not supporting for under warranty car I am afraid if they will never support after Warranty.

koushik.[protected]@shawtoyota.in
Wed, Jun 29, 5:04 PM (11 days ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings for the Day!

This is in reference to the vehicle Reg. No. JH01DP9193, Model Innova, reported for Oil Consumption Issue, we have taken up the issue with Toyota with the relevant data and as per the Toyota guidelines we will have to open the engine and check.

As per the discussion held yesterday, we have taken up with Manufacturer and as per the Toyota guidelines after your approval for engine work, on the basis of the diagnosis and reports further work of action will be intimated.

We request you to please give us the approval for the engine work so as to proceed with the work.


Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]

Gautam Pandey
Wed, Jun 29, 10:17 PM (11 days ago)

to koushik.mukherjee, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Koushik

Thanks for your update

I cant accept engine which is open at 40000 KM.

Engine is under warranty till Aug 2024 so request you to replace engine and update same

Thanks
Gautam
91-[protected]

koushik.[protected]@shawtoyota.in
Mon, Jul 4, 10:45 AM (6 days ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings from Shaw Toyota!

Based on your trail mail, I would like to inform you that your approval is required for further course of action pertaining to your vehicle engine work as per manufactu rer guidelines.

Once again we would like to assure you best of services and attention from Shaw Toyota in time ahead and always.


Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.< /p>
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]

Gautam Pandey
Jul 5, 2022, 12:58 PM (5 days ago)

to koushik.mukherjee, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Koushik

I already mention in my previous email i cant accept engine which iw open at only 41000 km

This issue was brought to your notice in Nov 2021 but nothing done from Toyota side

Request you to please check for engine replacement

Thanks
Gautam

koushik.[protected]@shawtoyota.in
Jul 9, 2022, 11:15 AM (1 day ago)

to me, manoj.khebade, abhijit.deshpande, lalit.khopkar


Dear Sir,

Greetings from Shaw Toyota!

As per our subsequent discussion related to your vehicle, we would once again like to state that as per the policy and guidelines of our principal manufacturer, only af ter we open your vehicle engine and do the necessary check we will be able to state you the road ahead.

Moreover as per the terms and conditions mentioned in the warranty terms and condition, only the affected parts can be replaced. Hence we earnestly request you to provide your approval for us to dismantle your vehicle engine and accordingly assist you.

Regards,

Koushik Mukherjee
Senior Manager – Customer Relations

SHAW TOYOTA
MAKS Automotive Pvt. Ltd.
11th Milestone, Pune-Nagar Highway,
Wagholi, Pune 412207.
E-Mail: koushik.[protected]@shawtoyota.in
Mob: +91 [protected]