Toyota — re: toyota etios liva dual tone /vehicle no. kl18v7306 / insured name : alfred thomas/

Address:

Kozhikode, Kerala, 673513

I purchased a toyota etios liva dual tone from your dealership amana toyota - vpk motors, 7/134e, po:kolathara, cheruvannur, calicut-673655. Unfortunately, the vehicle has lost in heavily flood affected in kerala. After the 28th day of delivery. At the time of purchasing vehicle the executive offered me a huge list of benefit of taking toyota protect insurance from your dealership. By hearing his words i took the insurance from dealership by paying 35 to 40% extra charge to get additional benefits. Unfortunately after the flood effect there is no one at the dealership to take care of insurance formality and get the clime to me. By myself i spent time and energy to do follow-up regarding this at last i got the same. But still date no one from the dealership called me to ask about it. Regarding my concern many time i complaint dealership about this but there is no response. And they are not ready to listen me.
I would appreciate it if you could organise to solve my concern and stop giving fake promises to others and misleading the customer.
I look forward to settling this matter amicably.
Yours faithfully