Toyota — Refund of vehicle booking advance post Toyota Authorised dealership terminated on 01-Jun-2022

Address:

Hyderabad

Dear Toyota Kirloskar Motor

This is to bring to your kind notice that I had booked a Toyota Fortuner on 03-Dec-2021 through your authorised dealership Radha Krishna Toyota, Somajiguda, Hyderabad, Telangana by making an advance payment of 1, 00, 000/- INR. Post that there has been no response from the dealer team towards the delivery status or refund status. This dealership was active when I booked the vehicle. Later on 01-Jun-2022 the dealer has been terminated and ceases to be a dealer.

I had sent several mails to [protected]@toyota-kirloskar.co.in on 03-Jun-2022, 17-Jun-2022, 21-Nov-2022 and now It has been close to an year and still there s no update from Toyota Manufacturer end with respect to the settlement of customer advance booking for the vehicle booked with Radha Krishna Toyota which has been terminated. All supporting documents (advance receipt) for the same were also sent on mail for reference. I had also spoken to Toyota Territory Manager for Hyderabad area, Mr Vivek Patil ([protected]). Even he had first assured over phone immediate action on the same. Then after there is no response from him too. He refuses to pick the call.

I am surprised in spite of several follow-up, no one in your company is reverting with settlement over the same. The saying goes to treat customers as God. But here the experience is like treated as Dog.

I am looking for settlement in a smoother process rather than taking up the matter over court and press.

Looking for a favourable and quick response.

Thanks & Regards
Antony K C