Toyota — repeated poor services and unethical behavior by services agency
Gandhidham, Kutch District, Gujarat, India
Sasahib ram verma on Dec 26, 2018
Dear team toyota
Greetings from one of your loyal customer!!
I am writing today to complain of the poor service i received from your dealership. My vehicle number gj-12da-2123 registered in the name of sahib ram verma has gone to dealership on this 22nd december 2018 i. E. Saturday
In which i have given the list of work which need to be carried out on my vehicle but one of the complaint of alignment which is not done properly at your dealership.
I’m highly dissatisfied with the services rendered by your service center — “. Infinium toyota survey no 12 nh8 near psl varsana gandhidham kach gujrat
While taking my vehicle back post the service, they said everything is alright and they had a tear drive of it,, but when i used it, it wasn’t apt as per my expectations so i called and asked him that still my issue is not resolved., so he laughed at me and said" sir apki to hamesha ki problem hoti hai and aap kabhi satisfy nahi hote ho., who are they to speak like with customer???
Most of the time dealership alignment machine is not working due to which they are doing alignment work outside but alignment work is never done in a proper way. For any work we need to send our vehicle two to three time to the dealership for the same job work.
The dealership is approx. 17 km from gandhidham. If work is not done properly dealership ask us to send the vehicle to dealership again for the same work for which i have mentioned the complaint at the first time while giving the vehicle at dealership. For sending vehicle second time to dealership the cost of diesel need to be paid by me and i face lot of disturbances in my office works.
Every time i need to call to toll free number and dealership regarding the repeat job work but still they are not taking any proper action on those things. The answer which i am getting from the dealership is not proper. There is no responsible person at dealership who can look into the case and resolve the issue which i am facing out.
Several time this types of incident has happened to me in past but they are not taking proper initiatives regarding why job work is getting repeated and why they can’t resolve the issue on the first time while i have placed the vehicle to service.
As it is known that toyota is focusing on the quality and service for which it is known all over the world but still i feel that there is lack of service quality issue which company need to focus and work out as their brand image would get effected.
There should be a dedicate team from company for service related issue who can particularly look into the case personally and take action against the dealership regarding the repeat job work which are carried out again in dealership.
If i always have to face such issues with after sale services and misbehavior, then i wouldn’t be associated with toyota any more.
It’s a request to train your manpower effectively that the name of such a biggy don’t get ruined
Requesting to kindly look into this matter and help and also inform me what action has been taken from your end to resolve the mentioned issues
Thanks and regard
S r verma
Contact no [protected]
Mail id :- [email protected]
Gadi no – gj 12da 2123 inova
[Dec 26, 2018] Toyota customer support has been notified about the posted complaint.
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