Toyota — Scout GPS

I purchased a 2019 Rav4 (my third Rav4) because I wanted to update to an on screen GPS. In January, I was notified that the Scout GPS was only for 2 years so I paid for an annual subscription.
Today I go out and the GPS is not working. I called the dealership to be told that program had been discontinued and there was no replacement. I was advised I could either get an Apple phone or trade in for a new car. I paid $35K for this and it has 28K miles on it. The problem and solution are absolutely unacceptable. I am retired and this was to be my forever car. I sincerely hope that you are planning to roll out something to fix this problem as this was an Implied function of the car.
I have no intentions of getting a new car but I will say if I do it WILL NOT BE A TOYOTA!!
Please advise of the solution you plan for this problem.
Was this information helpful?
No (0)
Yes (0)
Toyota customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Toyota
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    23%
    Complaints
    1367
    Pending
    0
    Resolved
    320
    Toyota Phone
    +91 80 6629 3001
    Toyota Address
    Plot No.1, Bidadi Industrial Area, Bangalore Rural District, Ramangara, India - 562109
    View all Toyota contact information