Toyota — Service at IJM Toyota Gurgaon

My vehicle a Toyota Crysta Innova was sent for service on Sunday 9th April 2023. Vehicle registration number was DL8CAQ3008. I was not explained the estimate as the advisor (Ravi) fell ill and left for the day. Specific work like repairing the nozel of the wiper which I had asked for was not done, and neither was I informed that it was not done. I received a call from a Nitin who asked me to make a payment for 22 k. When I asked for the details he was extremely rude. I questioned the invoice as I saw. charge for 3 k for 1 lac km which was not told to me when I sent the vehicle for servicing. Neither could Nitin nor Rohit explain to me what these charges were for, other than the fact that they charge the same across India.

I am extremely unhappy the way the service was done and would not consider buying another Toyota vehicle if this is the level of service which is to be expected.