Toyota — Service sales

Address:

Meerut, Uttar Pradesh, 250001

Hello

Kind Attention,

GM toyota india

This is Shantanu and i am a loyal customer of toyota.

We have 5 toyota in our family, from qualis to fortuner.
I recently bought new etios liva from grand toyota meerut on[protected].

1) I paid all the amount in advance by rtgs to them on 15-2-17 on the date which delivery was promised i went to take the delivery, they notified me that the discount which was promised wont be provided so if I want the car I will have to pay more 5 thousand or else cancel the car.

2) But when i said i wont be giving more money apart from the amount mentioned in the quotation, they told me they will deliver your vehicle the next day on the same amount we promised. the next day they again said we are cancelling your car or else as pay another 5 thousand. as we were in a hurry i made that payment and took the car.

3) After the delivery i got the temporary number all by my self and the permanent registration done as well.

4) They took the money for the number plate and never provided the same.

ON THE SERVICE PART

I recently got my first service done and volume button of my stereo was missing after the service when i asked for it, they said there was no such button in your stereo.

And once one of their executive called for the feedback, i told her all my problems to which she responded saying "I am calling from another branch of Grand toyota We are not concerned or responsible for your problems."

It is not just about money which i paid to them but who treats their customers with such insincerity? I had a pathetic experience toyota this time. Really bad customer support. I expect you to take action so that the faith we have in your brand is not shaken.

Yours sincerely,
Shantanu Atrishi