Toyota — Toyota camry reg no dl4cae6022 repair unsatisfactory

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir/Madam,
I am writing this complaint with regret and frustration.
In the month of April, I sent my Camry, in perfect running condition, for regular servicing to Esprit Toyota, Noida service center and complained that right head not working and there was a small sound from under the car as if some bracket is loose or broken.
The engineer advised lots repairs along with new axle and rear suspension.
I was surprised at the repair suggestion but agreed to go ahead with repairs as I blindly trusted the engineer that it may be case of preventive maintenance. The total Bill paid was over 1.5 Lakhs

The unexpected wort is that They have ruined my Car. it is running very heavy, it drifts to left. Even braking reaction is slower. It feels I am driving a much older car.
I made complaints that the car is drifting to left. they took 2 full days to fix the wheel alignment without success, 2 days back I sent the car again, so far problem not addressed and no satisfactory answer. on top of it the engineer is suggesting further repairs to change the steering assy. My personal assessment is that it is not wheel alignment but faulty fixing of axle or wrong axle being fitted that is causing misalignment

The whole episode of servicing has become a nightmare and I am hugely dis-appointed with the customer services and their skill experience to service /repair cars like Camry
Rajnish Behl
Mob [protected]