Toyota — Toyota Hycross Booking on 25th Nov 2022, and still waiting for delivery.

Dear Sir/Madam,

I am writing to express my deep disappointment and frustration with the delay in the delivery of my Toyota Hycross hybrid Zxo Pearl white vehicle, with booking reference #TCB[protected]NCR and PayID #pay_KkDPlzspRDJt5K, for which I paid a sum of ₹50, 000 on the very first day of booking, i.e., 25th November 2022. My name is Gelix George, and I am a resident of Thrissur, Kerala. My contact number is [protected], and my email address is [protected]@gmail.com.

It has been almost six months since I made the booking, and every time I approach the dealer M/s. Nippon in Thrissur, they claim that they have no information about the delivery schedule from Toyota. I have been patiently waiting for my car to be delivered, but the lack of information and delay in the delivery has caused me significant inconvenience and hardship.

I sold my car five months back, and since then, I have been without a vehicle. This has caused me considerable difficulties, including having to rely on public transport, which is not always reliable or convenient. It is very irresponsible on the part of Toyota to delay the delivery and not provide any information about the delivery schedule.

I understand that production and delivery delays can happen due to unforeseen circumstances, but it is not acceptable that there has been no communication or updates from Toyota regarding the delivery of my vehicle. As a customer, I deserve to be informed about the status of my booking and the expected delivery date.

I am now at a crossroads, and I must decide whether to wait for the delivery of my vehicle or cancel the booking and look for another brand. I urge you to provide me with an accurate delivery date and assurance that the delivery will happen as per schedule. If there is any further delay, I may have to cancel my booking and seek a refund of my deposit.

I hope that you will take my concerns seriously and address them at the earliest. I look forward to hearing from you soon.

Sincerely,

Gelix George.