Toyota — vehicle etios mh 14 ck 9772 delivery not given till 16th august 2017 even after making the payment on 14th august 2017

Address:

411018

I had submitted our vehicle etios mh 14 ck 9772 on 01st july 2017 for insurance claim and damge repairs. I was asked to collect the car by making a payment of rs 17528.00 which was balance after approval of my insurance claim. I paid the amount on 14th aug 2017 and got the gate pass for taking the delivery from cashier around 13.15 hrs. I waited for the whole day till 7.00 pm on 14th august for taking the delivery of my car. I got a very poor response from the concerned. I was repeatedly following up and the reply was that please wait the driver is bringing your car.
After 7.00 pm i had to leave as the driver never returned with my car.
Again i was called on 16th august at 3.00 pm to collect the car.
I waited till 18.15 hrs then i was taken to other parking area om chambers where i saw my car in which the tail lamp below the deeki was hanging. When i asked the concerned person who had come to deliver my car that do you inspect the car before giving the delivery for which his reply was it is done by our qc department.
I am really surprised to receive such a third class service from a reputed dealer of toyota. Till all these days i was boasting that toyota service (Concerned dealer) is the best. But unfortunately i have to mention that it has taken a reverse turn and presently it has become worst which can be seen from the way they are handling the customers.
I was made to wait for almost 6 hrs on 14th august to collect my car and at the end of day i was told that the driver didnot bring my car from the store. Again on 16th also i waited for almost 2 hours and again had to return empty handed as the work was not 100% completed.
I request to please look in to the matter to the concerned.
Thanks
Vishwanath kabadi.