Toyota — Vehicle Not Delivered on Time after Maintenance

Address:

Virat Hospitals, Rewari

Kind Attention: Toyota Kirlosakar Motors Limited (India)

Dear Sir/Madam

The below complaint is related to Vehicle No: HR 81 B 0001 (Toyota Fortuner)

We are from “Virat Hospitals- Rewari” the corporate customer of your highly esteemed prestigious company.

We have purchased a motor vehicle as per above mentioned detail from your dealership “Uttam Toyota-Rewari, Haryana” on dated 02nd October 2020.

Unfortunately, the vehicle met with an accident on dated 02nd December 2020 and by the grace of God, no one got injured. Next day we contacted to our dealer “Uttam Toyota-Rewari, Haryana” for the maintenance of damaged vehicle. We have handed over the vehicle to service advisor Mr. Dheeraj and requested to early repair. He committed that all the material they have in the stock and within 5 days vehicle will be delivered after maintenance.

On 5th day, we contacted to the Service dealer advisor (Uttam Toyota-Rewari) to know the status of vehicle delivery. That time we came to know that vehicle was ready but due to non-receipt of DO approval, they cannot handover the vehicle. We called to Insurance surveyor Mr. Yogesh, Chola MS) to proceed the request on urgent basis then he explained the he has not received any request from the dealer. We again requested telephonically as well as we visited personally to the service center and explained the urgency of Vehicle . As we have explained that this vehicle belongs to the Chairman of Our Organization (Virat Hospitals-Rewari) but the behavior of advisor and staff was very surprising. Advisor as well as Body shop Manager misbehaved with our Staff and denied to handover the vehicle.

Next morning, we again send another senior staff member to know the actual situation or root cause for not delivering the vehicle on time. Then we find out that dealer has requested late for DO approval from the concerned agency.
After knowing the root cause, we again requested to another Senior Management o[censored]ttam Toyota Ms. Seema (Human Resource) to help out in this situation and requested that please provide us the alternate vehicle for this period but they denied all our request. We have also explained the urgency of vehicle that every day we are hiring outsourced taxi from the local vendor which increases our cost as well as the risk to get Covid+ in this pandemic situation because on daily basis different taxi are coming for our Chairman, which may affect the health of our Chairman. But nobody has listened our voice.

We are very much surprise that HOW a “Toyota Dealer” not following the principles/ Ideology of Toyoda“Happiness for All”.

Now by this request, we are expecting favorable response from your side to close this issue on immediate basis, otherwise we have to take the legal help.

Thanks You,
With Regards,

Virat Hospitals
Dr. Viratveer Yadav
+91-[protected]