[Resolved] Toyota — Warranty rejection by Toyota himmatnagar Gujarat dealer
P
pratikik
from Modasa, Gujarat
Jul 9, 2022
Nov 8, 2022
This thread was updated on Nov 8, 2022
Address:
MODASA
We have a fortuner purchased on september 2019
[censored]ing color fadding on one door so visit the company workshop for the complaint but they denied to approve warranty
they told us that you repai it outside but we didnt make any accident on that side and not repair it anywhere
i have to file complaint that they dilivered the damaged vehicle to us and now when color faded they dinied to repair the same
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Dec 11, 2022
Complaint marked as Resolved
Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2022
Toyota Customer Care's response Namaste!!
We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.
We understand that our valued customer Mr. Pratik has approached you with his grievance.
However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.
Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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