| Address: | “Lanson Toyota Dealer, No.55, Thindivanam Road, (Near TBN Petrol Bunk) Tiruvannamalai Showroom - 606601, 606601 |
I state that i purchased a car viz., toyota etios gd – bs iv basic model white colour diesel car – lanson toyota under finance scheme for rs.8, 50, 000/-. (On road) from your dealer viz., “lanson toyota dealer at no.55, thindivanam road, (Near tbn petrol bunk) tiruvannamalai showroom under finance scheme for purposes of tourism purpose and tourism permit was obtained. Thus i am your customer.
- the same was registered at arani on 18/12/2018.
- registration no. Tn25 bw 8949.
- the details of the motor cab are :
- engine no.1nd1a84741, and chassis no. Mbjb49bt[protected].
- motor cab permit no. Tn/25/cc/moto/2018/275.
- insured with iffco – tokio general insurance co. Ltd, pondicherry.
- above vehicle is within warranty i. E., 5 years from the date of purchase or 1, 00, 000 kms running.
- presently my above car used to run 91, 000 kms.
I noticed about 3 months ago that when my car was used upto 60, 000 kms, the engine oil was found short i. E., less one litre to the normal remains of engine oil.
I immediately took the car to the above dealer and the dealers have inspected the car and confirmed the above shortage.
I state that the service manager mr. Ramesh in your show room with his men simply refused to solve the problem. When i insisted for remedy above mr. Ramesh challenged me to approach the court and threatened to face the dispute before court asserting his influence.
I state that an unemployed youth and i bonafide purchased the above car to run tourist service and to earn for my livelihood. I have been so long used to live with my dependents and family members only out of the meagre income received towards hire.
I state that the above defect caused mental agony, loss and hardship and pain and sufferings to me as well as my dependents and family members. I am only bread winner of the family.
I state that the defect stated above i. E., “shortage in engine oil” when consulted, i was given to understand that in the absence of leakage of engine oil, the shortage in the engine oil occurred is due to manufacturing defect and will involve heavy expenses, since your dealer refused to look into the matter and solve the problem by taking delivery of the car. Said manufacturing defect amounts to deficiency in service caused by the manufacturer of your car.
I therefore, request you being the manufacturer to take immediate remedial measures.
I hope you will realise the plight of your customer and the scope of the deficiency in service and to do remedy immediately. I may be oblige with a copy of your advise to your local dealer. I will surrender the car with your dealer at tiruvannamalai on hearing from you.
Hoping you to do the same and thanking you in the meanwhile,
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