TPSL — amount is not received to msedcl

I have made a online payment of Rs. 990 (Rupees Nine Hundred Ninty only) on 26 June 2019 to MSEDCL(for electricity bill for June 2019) thru Google pay (TECH PROCESS Solutions Ltd. payment gateway)

The money has been deducted from my account, but it has not been transferred to the payee’s (MSEDCL) account .

I would request you to kindly refund the amount to me, as early as possible.

Thanks
Sangeeta Bisht
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I did a online shopping at myntra.com but the order is not placed . However when checking with myntra the amount is not credited to them and it is a payment gateway failure TPSL
Transaction amount 2255.00
Time : Aug 03 11:15:29 IST
Bank name : iob

Attached the screen shot

I did a online shopping at myntra.com however my order is not placed and got error message upon payment. However bank account got debited.
Myntra updated me it is a gateway failure TPSL.
The issue seems to be with payment gateway technical error

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