Tradeindia.com — Misscommitment and fraud commitment not refunding money

Pavan Kumar Mishra

from Delhi, Delhi

May 5, 2022

Address:

Infocom Network Private Limited. Plot No. 93-94, Riana Tower, Noida Express Way, Sector -136, Noida - 201305 Landmark: Next to CBSE Regional Office, N

Hi,

I have taken TradeIndia plan on the 5th of march and am extremely disappointed with your service. your after-sale service is very disappointing and unprofessional. I was promised that my profile will be active in 15 days and when I called after even 20 days then I was told that in 15 days it will be not good company profile will be activated so it will take time, and your guy(rajesh jha - [protected]) told me that give me 2-3 days more and it will be live by Saturday(whatsapp chat attached) else we will refund. I received no call or message on Saturday and then i called Mr Sunil Mishra (AVP) of TradeIndia as he was the one who took me into confidence that I will face no issues and it's his responsibility to give me good service.

Before purchasing your service I went through several sites where i read only negative reviews about your service and the same thing was mentioned that people are very irresponsible and unprofessional. False commitments are made and nobody takes care once they reive the money.

After having spoken to Mr Sunil Mishra many times and complained about these guys' unprofessionalism he told me he will talk to them and was trying to defend them.
The next day i received a call from Sudesh Kumar ([protected]) who told me he is my account manager and told me that my profile is activated and we need to discuss something. I told him i saw the profile and received all incorrect inquiries, then he told me the design team might have put incorrect keywords(however I have given a few keywords in starting) so we need to work on that.

I told him to call me the next day at 11 am the morning as I was in the hospital. So the next day I haven't received any call from him and when in the afternoon I called him around 1:30 then he was not picking up my phone and after calling him 3 times he picked up my phone and told me he is in a meeting. When I asked why they didn't call me in the morning so he told me he was busy in meetings. So this is the kind of professionalism and irresponsible behavior I have been observing with each and every person who soever is working in tradeindia.

We work very hard to earn money so would request you to refund my money. I don't want to work with an organization where nobody respects the client and nor have respect for their time and commmintment.

Very disappointing service, pathetic people, hugely unprofessional.

Please process my refund asap.

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Tradeindia.com customer support has been notified about the posted complaint.

Verified Support

May 16, 2022

Tradeindia.com Customer Care's response Dear Mr.Mishra,

Greetings !!

As per our telephonic conversation we would like to inform you that we would not be able to refund your paid amount to tradeindia because of inquiries count as we do not commit for inquiries count (Local/ Domestic/ Foreign)or lead maturity. you are registered with us for tradeindia services where we ensure your profile displays on tradeindia.com with all relevant details properly but we do not commit that buyers would approach you in first attempt as it depends on your service quality or on their requirements.

Further we offering you below solutions :-

we are offering you 1 month services extension as a goodwill gesture, Hence this is the best we have on offer for you, we are willing to abide to our extended period of contract and offer services within our scope of policies and procedures.

Only Target Major Keyword in promotion and inquiries

We assure you that we will incorporate your feedback in the best possible way in our processes & at Tradeindia we believe that our customers’ inputs and feedback helps improvise our services and ensure that we strive towards achieving Client's satisfaction.

We hope you give us an opportunity to promote your business instead of taking refund and request you to kindly share details if you want to add additional to enhance your profile on Tradeindia.

Refund Policy - In case, due to whatever reason(s) if any advertiser ask for cancellation of advertisement(s), then the advertiser can submit the request for a refund in writing. However, the company reserves its decision to accept or decline the request for refund. You can read the same refund policy on invoice copy.

Thanks & Regards,
Aslam Sher Khan | CRM
Infocom Network Limited
Tel: Office:+[protected] | Extension-468/473/469
Email: [protected]@tradeindia.com | Web: http://www.tradeindia.com

May 25, 2022

Updated by Pavan Kumar Mishra How can they not give service and still say that they will not refund? I am not getting the point, i have paid these frauds to give service and they are failing to do so. So i want my refund. These cheaters are not able to give service, they have habbit of doing so as you can check from any social platform and it's full of complaints like this.