Tradus.com — I have not received my product

Address:

Surat, Gujarat

hii sir i have bought samsung microsd card 16gb from Tradus online shopping my order detail is Sub Order ID:11878797_01 Order Booking Date:[protected]:09:54 Order Value:1035 Shipping Address:Piyush Gopani<br>4, Kusum Park Soc. Ved Dabholi Road Opp. Gayatri Temple<br>Surat, 395004<br> Gujarat, India<br> Mobile: [protected] and seller has dispatch my order in aramex Courier Name:Aramex Tracking / AWB Number:[protected] it reach to surat at 31st dec 2013 but still i have not received my product...i have mail an try to contact to both the company aramex and tradus but both are not responding me...when i call to customer care of aramex company ...one of its employee pick up the call n when i give him my shipment no he immediately put the call on waiting list...this happend since 17 days...plzz help me my contact no is [protected]