[Resolved]  Tradus.com — Money got debited from account but order not placed.

Address:

Hyderabad, Andhra Pradesh

Hi, I was trying to place an order on 29th of Jan for Samsung Galaxy Core I8262 Mobile Phone (White) (Sub Order Id[protected]_01/12170513_01/ 12170550_01). Money (12, 278/-) got debited from my account but order did not get placed. When I raised ticket for the same I was promised that the refund has been initiated. After 2/3 days when I asked about the status of the refund i.e whether it is processed from tradus side or not, I got the same generic kind of answer. Then I escalated the same to the tradus management. Immediately I got a call. I was stunned to hear the reply. They said that there is no debit record found from there side. Remember as per their earlier mail refund was initiated. When I said that but money is debited from my account they said I need to provide the latest bank statement to take them any action. I did the same. Then I got a response as they have shared the statement with the finance team and I should be getting an response in 2 days. After that I waited for 6 days for a response. Finally when I did not get any I myself asked them for an update. After 2 reminders I got response that "we would like to inform you that as per our finance team the amount has not been debited from our end." I am now clueless what to do next. It seems to me I am not going to get my 12k back anymore. I request your help in this regards to get my hard earned money back. I am attaching the screenshot of my transaction details from my bank account. I have highlighted the one that debited against VIN/IBIBO WEB P/[protected]/0