Trai — airtel dth annual subscription

Address:

Moradabad, Uttar Pradesh, 244001

I am a airtel dth subscriber and had opted for annual subscription and deposited the dth for complete one year in october 2018. As per new trai guidelines the customer who wants to continue with annual plan can continue with it and the dth service provider cannot turn down hos request for continuing as it is. But the airtel is now trying to convert us to a monthly subscriber despite oyr request to continue with annual subscription. Kindly look into this and help.
Regards
Loveneesh
[protected]@gmail.com