Trai — airtel dth deducted balance and changed the plan without permission

Address:

Jaipur, Rajasthan, 302027

I am having a dth connection of airtel. From last month they are showing an apathetic behavior. Airtel added a top up without my permission and deducted the charges for that that too without my permission. When i asked them to stop that additional top up they have removed many of my favourite channels of my base package. Again i requested them to change the package but they did not changed as i requested and deducted rs. 200 on single day from my account. Even after deduction of this huge amount for a single day i am not able to watch the any channels i requested.
As per new guidelines of trai we want to choose the channels we want to watch but we are not enabled to choose the channels from airtel website. As we finish the cart after choosing our channels their website will show that webpage has been expired. Airtel has started looting their customers via unwanted deductions and by not providing the choosed channels.
Mukesh verma
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