Trai — billing by airtel for broadband card which was never issued.

Address:

Mumbai City, Maharashtra, 400051

Dear sir,

Reference airtel no. [protected]

Relationship no. : [protected]

Dear sir,

I wish to bring to your notice that the the subject no.[protected] was never issued to me and has been billed now. The sales rep. From airtel had visited my house and offered me the card and given me the offer for this card even though i told him that i already have the card from airtel. He offered me the scheme and the offer was better considering the existing card. Subsequently the sales person tried to do the biometric and aadhar verfication online from my house, however due to network connectivity issue the same could not be done. He promised me that he will come tomorrow with another biometric machine and the sim card and do the verification. He never returned. To my surprise i got this bill when i dont have the sim card plus the verification failed so how come the card got registered and for not even using the services how come i have been billed. This was also intimated to airtel technical team who immediately disconnected the services to this card and assured me that the matter will be resolved and to ignore the bill. Now i am getting frequent calls from the billing department who are harassing me for the payment.

Also my regular mobile no. [protected] has been barred due to non payment of this particular and has no connection with my mobile phone. This disconnection of my phone [protected] is causing huge losses.

I seek your kind help in resolving this issue and restoring my mobile no. [protected] which is barred for no reason.

Thanks & regards,

Vinay swami

[protected]
Email : [protected]@gmail.com