[Resolved]  Trai — complaint against videocon d2h service & customer care service

Address:

121004

I have a videocon D2h connection on the name of vijay kumar. Customer ID of this connection is 92990200. My complaint about cheap service of videocon D2h. I was recharged my ID by 328 rs on dated 27/03/2019 through payzapp application. This is a application of hdfc bank which can be use by hdfc bank account holders only. I was recharged my Customer ID[protected] by 328 rs on dated 27/03/2019 But my ID balance not updated yet & I can’t see any channel bcz my customer ID shows insufficient balance. I was talk to customer care then they told me there is no recharge completed in my ID please check the details from your bank side. I was talk to my bank customers care & they told me that your recharge has been completed & 10% cashback (32.80rs) also credited in my payzapp account against that recharge.
After that i will try contact videocon d2h customercare but no reply coming from that side.
I never thought that videocon D2h services is very poor. I am very disappointed to videocon D2h services.