[Resolved] Trai — customer id[protected] videocon d2h

SRNayak

Address:

560036

After TRAI rule implementation, we are struggling like anything. I've 4 connections as multiroom. However till today my packages are showing on videocon d2h website only not on my TV screen. I've made many calls whic is uncountable but till now their CSE saying Engineer will visit to solve your problem. I'm getting Star Plus HD channel but not any ZEE and Colors HD which has been activated on all my 4 boxes. The charges has been keep on deducting everyday without viewing the channels which I've subscribed.CSE respond is very bad and also they are disconnecting the calls in between without any information.
Complain ID[protected] june 2019 11:50 AM Status - Scheduled
Complain ID[protected] june 2019 11:52 AM Status - Assigned

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Aug 7, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Customer (SRNayak),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

SRNayak

Hello Trai,

Please assist me here resolve my issue as it's almost 10 days over I've no solution. I'm not getting any free channels also. But Videocon keep on deducting my money without any service for my multi room connections.
They are not responding at all and disconnecting the call in middle. Expecting an action to be take form your side as Videocon is cheating customers.

d2h Customer Care

from Delhi, Delhi

Dear Customer (SRNayak),

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards