Trai — d2h pack activation

Address:

Thane, Maharashtra, 421503

Respected sir
I am using a videocon d2h and my consumer id is 44399300.
Asper the new regulation policy i am selected total 94 channels on 26th january. But from yesterday i am not able to watch paid channels those i am selected. And all the customer care line r continued busy no reply from videocon. It's very poor service. From yesterday i am not able to watch any paid channel but amount is debited from my accounts. And still new pack is not activated. So why videocon d2h not follow the deadline given by trai.
Pl look in to the matter.
Urgent.
Thanks

Regards
Anand mete.
[protected].