Trai — dth refund

Address:

560027

Dear team,

Sundirect is the worst customer support, they are giving. They are not ready to Refund amount where i did recharge and 3rd party giving both transaction reference id and operator refernce id also. But sundirect not ready to take responsibiltiy.
Careless customer cares, please read 2min, this problem may repeat to you also. Share all.. if this problem faced by you then please share..let reach all….

This is related to DTH customer support reply, I was made recharge on my personal bank account DTH reacharge to SUNDIRECT 4TIMES in same day. All 4 transactions was successful. But sundirect got only 2 AMOUNT.
When I contacted my bank customer care they was given me a ALL 4 TRANACTION operator reference id and transaction id.
The same I was submitted to sundirect customer care. But by referring that they are saying now they not received amount. And sundirect easily saying we are not responsible for this since you have done recharge on 3rd party app.
So my first question :- is it without sundirect permission all other apps are giving recharge option. If other 3RD parties giving recharge option then why sundirect is not ready to take a action on them by stating without sundirect permission they are doing recharge. They can put a case on 3RD parties.
We are customer to sundirect recharge, when customer is losing money they are not ready to support since it is not there money and they are not ready to discuss with 3rd paties also.
How many of you lossed amount like this.Please let me know next level action.
I have proof for all 4 Transactions successful form my bank.
I send a email to TRAI also, there is not proper support.
Please share all, let this reach all who ever lossed money like this.
There is word “Customer is god” but when customer is facing a problem and losing money sundirect customer care easily saying we are not responsible.