Trai — forceful migration to postpaid from prepaid by airtel

partharoy124

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700025
Website:	Airtel

Dear sir/madam
I am holding the prepaid airtel conection since seven years in my name partha roy and my mobile number is [protected]. Yesterday i called up at airel help line number 121 to enquire about the process of ownership transfer to my fathers namebut theirexecutive concern instead of telling the process said first i have to convert my existing prepaid to post paid yhen only the ownership transfer can happen. Has trai made or the central telecom minister directed trai that the postpaid is mandatory while transfer my existing connection to postpaid?
So if there is any directive pl send the copy the directive on my email.

I have complaint to airtel regarding this but the concern authority revert me that "we regret to infrom you that ownership transfer option is not available in airtel prepaid mobile numbers."

They are also unable to confirm whether it is mandatory to migrate from prepaid to postpaid while transfering my name to my fathers connections as per trai rule

Airtel is encouraging push sale for postpaid connection to their prepaid customers against the wishes of the customers. When the customers visiting airtel stores for adhar link or ownership transfer on their prepaid connectins which

I think its an unwanted practise for push selling against the wishes of the customers.

So i earnestly request you to stop this practise and help customers for ownership transfer or adhar link on their prepaid numbers

Regards

Partha roy

[protected]

Email: [protected]@gmail.com

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Sep 22, 2017

Updated by partharoy124 Trai — forceful migration to postpaid from prepaid by airtel

1 Review
Pa partharoy124 on Sep 22, 2017
Mark as Resolved

Dear Sir/madam
I am holding the prepaid airtel conection since seven years in my name Partha Roy and my mobile number is [protected]. Yesterday I called up at airel help line number 121 to enquire about the process of ownership transfer to my fathers nameBut theirexecutive concern instead of telling the process said first I have to convert my existing prepaid to post paid yhen only the ownership transfer can happen. Has TRAI made or the central telecom minister directed TRAI that the postpaid is mandatory while transfer my existing connection to postpaid?
So if there is any directive pl send the copy the directive on my email.

I have complaint to airtel regarding this but the concern authority revert me that "we regret to infrom you that ownership transfer option is not available in airtel prepaid mobile numbers."

They are also unable to confirm whether it is mandatory to migrate from prepaid to postpaid while transfering my name to my fathers connections as per TRAI RULE

Airtel is encouraging push sale for postpaid connection to their prepaid customers against the wishes of the customers. When the customers visiting airtel stores for adhar link or ownership transfer on their prepaid connectins which

I think its an unwanted practise for push selling against the wishes of the customers.

So I earnestly request you to stop this practise and help customers for ownership transfer or adhar link on their prepaid numbers

Regards

Partha Roy