Trai — harassment by d2h

My d2h customer id is[protected]. After the trai notification i registered with d2h my own pack consisting of bouquets 1) ndtv ultra - rs. 3.50 2) star hindi hd premium - rs.120.00 3) sony happy india platinum hd 90 (A)- rs.90.00 and tv 18 broadcaster odia value hd - rs.35.00 as shown in trai site. But i was informed by the d2h customer care they can not provide ndtv ultra and advised me to opt for any zee news channel but i declined. They assured me that other booked bouquets will be provided by. But till now nothing has happened in this direction. On the contrary they have suo moto abruptly stopped my earlier pack of new gold sports with hd adds on for which i have earlier paid and started providing absolutely unwanted useless channels of their own whims. All the requests to continue with my original channels till i am provided my own pack as per trai has been thrown in dust bins. Is it the new system what the trai wants?? All efforts through e mails and phone to d2h customer service have proved futile since last ten days. Their customer care system appears to be dead. Even i wrote to d2h gujarat nodal officer but of no avail. Is there any mechanism with trai to help the aggrieved customers or should we conclude that trai is only for the betterment of servicr providers' welfare and they are hand-in glove with them? May be may be. Are this all deliberate on the part of d2h and trai? I demand prompt action from trai if they are of any real worth to hapless customer.