Trai — idea cellular- safe custody issue. pune, maharashtra

Address:

Pune, Maharashtra, 411001

I have an old Airtel number- [protected]. Some years ago I changed my job and had to port my number to Idea since working at a hospital requires phone connection. So idea has been my service provider for the last 3 years.
1. i was out of the country from April 2017 to october 2017.
2. I went to the IDEA CELLULAR store in pune on east street, and asked them to put my number in safe custody for 6 months.
3. I filled the form for safe custody for 6 months and was charged Rs 150.
4. When I came back to pune and asked them to restore my connection, they told me that my number was disconnected.
5. When asked why, they said they had charged me Rs150 for 3 months only.
6. My receipt no is[protected]. Dated 6/4/201.
7. They told me that I should know what the charges are.
8. I told them that they did not give me any information.
9. When I asked them to restore my connection they made me fill out an application and submit it and then did nothing.
10. When asked again what they were doing about my number, they told me to go back to Airtel.
11. Airtel on Dhole Patil road in pune, made me run to them for 2 weeks everyday and did nothing.
12. They told me that their people had not released my number as yet even thought it was available.
I have been running around and I am fed up. This amounts to harassment both by Airtel and Idea cellular. I want strict action to be taken.
Kavita D'souza