Trai — implementation of trai new dth plans

Request you to please communicate with videocon d2h either through, phone call to videocon d2h on[protected], or through website with login id and password and or through their mobile app. I dare you you will fail in all the attempts in contacting with d2h.
With lot o[censored]ntiredly efforts of contacting d2h by all means i lodged complain and through portal and received sms on my rtn stating d2h will get back to me at earliest. That earliest time has not come since 48 hours.
Trai should have done all the trails, various permutation and combination even what will happen when all of sudden so many people will call to customer service of dth provider.
I would suggest trai should open the lines by themselves and resolve the issues of individual customers.