Trai — independent tv fraud. services are not as per committed at the time of booking and installation. please help me to get my money back.

Address:

130 old anarkali, krishna nagar, delhi 110051, New Delhi, Delhi

Respected sir
I am girish kapoor R/o 130 old anarkali, Krishna nagar, delhi 110051. I have two conversations of independent TV and Customer ID is[protected]. The connection was booked on 06/03/2018 with Booking ID 14509289 and get installed on 25/12/18 with commitment of all available channels on platform will remain free for one year. But now m feeling crooked by the independent TV because they stop broadcasting lot of channels in name of trai rules
as per my knowledge trai told that new rules will not effect long term plans taken before 31-12-18 . And my freedom plan was activated on 25-12-18. So there is no reason of stopping channels available on their platform.
And from last few day star channels are not available by some reason its all their fault why we are suffering and how they cover this for customers
At their customer care no one is capable to solve the problem than why they are carrying that type of service for customers you must have to take stick action on independent TV to save the consumer rights
So please help me to get my money back from independent TV and put penalty on them for cheating with customers

Girish kapoor
[protected]