Trai — missing of channels on independent tv

Address:

Kozhikode, Kerala, 673633

Dear sir / madam,

Subject : channel services stopped with our prior notice.

Ref: ca id - o5f7c73e
Sn: [protected]

Would like to inform you that i am very unhappy with your independent tv channel service.
I was paid rs.3000 to the distributor for one year channel subscriptions. But i could not view the channels as restricted by independent tcv.
I am unable to reach the customer cell to register the compliant, instead i dropped email to independent tv explaining my issues, but no one replied soo far.

I was installed independent tv at home on 21st january 2019, the distributor was promised me 1 year of free subscription of all channels and hd channels at the time of installation. On subsequent months the hd channels went on missing and now i have only few channels left on my tv.
I have informed the distributor about the issue and tried to rectify the issue, but could not solve the issue.
The dish tv was installed by a manjeri distributor, kerala.

Request to you to do the needful to sort out my issue and restart all tv channels on id/sn mentioned above.