Trai — mobile no portability

Address:

Kolkata, West Bengal

Myself abhishek chatterjee. I have an airtel prepaid mobile no [protected]. I want to port this no to bsnl prepaid mobile. For this i already submitted necessary documents and port id available from 1900 sms and submitted to the bsnl office panihati telephone exchange. The date i submitted was 10.01.2019. After submitting the documents the authorities of panihati telephone exchange said me that in 4-5 days it will be change but till now it is not have been done. I called the bsnl panihati branch office they said that they already fulfilled the procedure but airtel mobile company did not fulfilled the process. So they suggested that to contact airtel customer care. I contact airtel customer care then. The airtel mobile customer care said to me that they have no information regarding this. After that i contact bsnl panihati branch again and asked them they said that they already fulfilled the procedure so they don't have anything left by their side ball is in airtel mobile company. I contact airtel mobile company and told them to do the procedure. And i complaint to national consumer forum and by their suggestion i mailed airtel mobile company for this process. National consumer forum took my complaint and provide me a complaint no and told me for 7 days. They are very kind and polite with me. But today morning i received a sms from airtel mobile company to recharge a pack value. My question is i am porting to bsnl mobile company so why i am doing this. I already did the procedure 7 days back. But till nothing has been done. The panihati telephone bsnl branch took 153/- from me for my 1st bsnl recharge but till porting has not been proceed so on recharge. I am an ordinary human please take necessary steps regarding this. My alternate no is [protected]. My address 42 nabin pally belgharia kolkata 700056 west bengal.