Trai — my internet speed is very slow - kerala vision broadband

Address:

Trissur

For couple of days i am raising a complaint that my internet speed is very slow while working in vm.

I don't think it is a problem from kerala vision and i do have strong reasons with proof to believe.

My connection is subscribed under 100mbps plan which comes under kottayam noc wherein i am getting a variable speed of 5 to 6 mbps inside the vm.

My father in law has same kerala vision broadband which comes under pathanamthitta noc and his connection is subscribed under 50mbps plan wherein when i tested couple of times i was getting a stable speed of 20 mbps inside my vm.

I did a trace route in both the networks to check the path to my office network, the results were same as both the network uses same path to connect my office network.

From here i assume that there is a serious issues with kottayam noc which they are not ready to accept or rectify the issue. I called couple of times 4 weeks back. They told they will check and resolve the issue but still i did not get a call back nor my issue is resolved.

Day before yesterday on 24th aug i registered a complaint to kerala vision but they too did not respond to address my issue.

Note: i am going through couple of serious internet issues from the month of may and this was not permanently resolved since three months.