Trai — network issue from airtel

Address:	Medak, Andhra Pradesh, 502319
Website:	AIRTEL

Dear sir,

I am heera jagadsih singh. My mobile number is [protected].

I need your help. Airtel is providing me a poor internet connection.
I given complaint on internet network to airtel but still now also the issue is not solved and there is no guarantee in future that the problem will resolve. More than 1 year completed still now there is no change in my problem. I have opted for 4g connection where as i am getting speed only 2.5kb/s. To open www.google.com it is taking more than 25 seconds. To open youtube it is taking maximum 35 seconds. To play a video it is taking more than 1 minute. The video will play for 2 seconds and it will buffer again for 30 seconds and it will play for 3 seconds. I am unable to do any updated from playstore because of slow connection. I spoke to airtel customer care team more than 30 times from past year. Everytime they convince me by saying that my problem will resolve in next 3 working days. Still now the problem is not resolved.

I am using a wi-fi privately which is connected to laptop that i am paying every month 500rs where as he is providing me 2mbps and the speed in mobile is 780kbps but where as airtel is giving me only 2.5kbps.
When ever i call 121 or 198. It says me that airtel is providing that highest network speed.
Even though signal quality has also been came down.

I need your intervention on it and i request to resolve my issue as soon as possible. Every time airtel customer care team calls me and gives me false information.
Regards
Heera jagadish singh
[protected]